FAQ

Where do you ship?

We ship orders within USA only for now.

What are your shipping times?

Free Shipping on all orders in the USA. Your order is handpicked and shipped from our warehouse in NYC. Once the order has shipped, a tracking number will be updated to your order. We ship all orders with USPS First Class Mail.

Do you accept returns?

We believe in world-class customer service, that's why your customers can try the jewelry piece for 30 days free of charge, if they don't like it, contact us and we will issue a prepaid shipping label and send a refund to you.

What if the order never arrives to the customer?

If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement.

What are the shipping costs for your products?

Shipping in the USA is free.

What is the average shipping time for when a customer places an order?

Orders ship within 3-5 business days and are shipped via Ground.

How can I contact somebody from Mall Wala?

Please send us an email at contact@MallWala.com

How can I cancel an order?

Please send us an email at contact@MallWala.com to cancel. You must cancel within 12 hours of placement of the order.